Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website india.rsustain.com and the services provided by Resilient Sustainance Private Limited, a company registered in India ("Company," "we," "us," or "our"). Please read these Terms carefully before using our website or services.

1. Acceptance of Terms

By accessing or using our website, submitting information through our forms, using our assessment tools, or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

These Terms constitute a legally binding agreement between you and Resilient Sustainance Private Limited. If you are accessing or using our services on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Services

Resilient Sustainance Private Limited provides the following services through its website and professional engagements:

2.1 Free Tools and Resources

• BRSR Compass Assessment: A free online diagnostic tool that evaluates your organisation's readiness against SEBI's BRSR (Business Responsibility and Sustainability Reporting) framework. The assessment generates a readiness scorecard based on your responses.
• BRSR Report Generator: A tool to assist in structuring BRSR report content based on user-provided data.
• Educational Content: Articles, regulatory updates, guides, and resources related to BRSR compliance, ESG advisory, and sustainability in India.

2.2 Paid Professional Services

• BRSR Advisory and Report Preparation: End-to-end BRSR report drafting, gap assessment, and compliance advisory.
• BRSR Core Assurance: Preparation and support for BRSR Core assessment or assurance, including mock audits and data architecture.
• ESG Advisory Services: Strategy development, carbon management, climate risk assessment, SBTi alignment, and green finance advisory.
• Assurance Services: ESG assurance and verification services, including reasonable assurance on BRSR Core KPIs and GHG verification.
• Value Chain ESG Disclosure: Supplier ESG data collection, normalisation, and consolidated disclosure services.
• Training and Capacity Building: Board governance masterclasses, BRSR technical training, and sector-specific workshops.

3. BRSR Assessment Tool Disclaimer

The BRSR Compass assessment tool and BRSR Report Generator are provided as free informational tools only. Please note the following:

• The assessment results are indicative and based solely on the information you provide. They do not constitute a professional audit, assurance, or legal opinion.
• The readiness scorecard and recommendations generated by the tool are for general guidance purposes only and should not be relied upon as a substitute for professional ESG advisory, legal advice, or compliance assessment.
• The tool does not guarantee compliance with SEBI's BRSR requirements or any other regulatory framework.
• We make no representations or warranties regarding the accuracy, completeness, or suitability of the assessment results for any particular purpose.
• You should engage qualified professionals (including, but not limited to, our paid advisory services) for formal BRSR compliance, assurance, and regulatory filings.

4. Payment Terms

4.1 Pricing and Currency

All prices for paid services are quoted in Indian Rupees (INR) unless explicitly stated otherwise. Prices are exclusive of applicable taxes (GST) unless specified. We reserve the right to modify our pricing at any time, though changes will not affect services already contracted.

4.2 Payment Processing

All payments are processed securely through Razorpay Software Private Limited, our authorised payment gateway. We accept payments via:

• Credit and debit cards (Visa, Mastercard, RuPay)
• Net banking
• UPI (Unified Payments Interface)
• Bank transfers (for enterprise engagements)

By making a payment, you agree to Razorpay's terms of service and privacy policy in addition to these Terms.

4.3 Invoicing and Payment Schedule

For advisory and assurance engagements, payment terms will be specified in the engagement letter or statement of work ("SOW"). Unless otherwise agreed:

• A non-refundable advance of 25-50% is required before commencement of work.
• Remaining payments are due as per milestones defined in the SOW.
• Invoices are payable within 15 days of issue.
• Late payments may attract interest at 1.5% per month on the outstanding amount.

4.4 Refund Policy

Refunds for paid services are handled on a case-by-case basis. Generally:

• Free tools and resources: No payment is involved; no refund applies.
• Advisory services: Once work has commenced, fees for completed milestones are non-refundable. Unused portions may be refunded at our discretion.
• Training programmes: Cancellations made more than 7 days before the programme date are eligible for a full refund. Cancellations within 7 days may be eligible for credit towards a future programme.

5. Intellectual Property

5.1 Our Intellectual Property

All content on our website, including but not limited to text, graphics, logos, icons, images, assessment methodologies, tools, software, reports, templates, and frameworks, is the property of Resilient Sustainance Private Limited or its licensors and is protected by Indian and international intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of our content without our prior written permission.

5.2 Client Deliverables

Reports, analyses, and other deliverables prepared specifically for a client as part of a paid engagement are licensed for the client's internal use upon full payment. The underlying methodologies, frameworks, tools, and templates remain the intellectual property of Resilient Sustainance Private Limited.

5.3 User-Submitted Content

By submitting information through our assessment tools, forms, or other channels, you grant us a non-exclusive, worldwide licence to use such information for the purpose of delivering our services, improving our tools, and generating anonymised, aggregated insights. We will not publicly disclose your identifiable information without your consent.

6. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total liability arising out of or in connection with these Terms or our services shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or loss of business opportunity, whether arising from contract, tort, negligence, or otherwise.
• We shall not be liable for any regulatory penalties, fines, or enforcement actions arising from your use of or reliance on our free assessment tools or general guidance.
• We shall not be liable for any delays or failures in performance caused by circumstances beyond our reasonable control (force majeure), including but not limited to natural disasters, pandemics, government actions, or internet outages.

7. Disclaimer

Important: The information provided through our website, assessment tools (including the BRSR Compass and BRSR Report Generator), and general publications is for informational and educational purposes only. It does not constitute:

• Legal advice or a legal opinion
• Regulatory compliance certification or assurance
• A guarantee of SEBI compliance or regulatory approval
• An audit opinion or assurance statement
• A substitute for professional advisory services

While we strive to ensure that the information on our website is accurate and up to date, we make no warranties or representations regarding the completeness, accuracy, reliability, suitability, or availability of any information, tools, or services. ESG regulations in India, including SEBI's BRSR requirements, are evolving rapidly, and information may become outdated between updates.

You acknowledge that any reliance on such information is at your own risk, and you should seek independent professional advice before making compliance decisions.

8. User Obligations

When using our website and services, you agree to:

• Provide accurate and truthful information in all forms, assessments, and communications.
• Not use our website or tools for any unlawful purpose or in violation of any applicable laws.
• Not attempt to gain unauthorised access to our systems, servers, or databases.
• Not reproduce, scrape, or extract data from our website through automated means without prior written permission.
• Not misrepresent your identity, company, or authority when engaging with us.
• Not use assessment results or our branding to imply endorsement, certification, or assurance that has not been formally provided.

9. Confidentiality

We treat all client information and engagement details as confidential. In the course of providing advisory and assurance services:

• We will not disclose your confidential information to third parties without your consent, except as required by law.
• Our personnel are bound by confidentiality obligations.
• Specific confidentiality terms may be defined in individual engagement letters or NDAs.

You agree not to disclose our proprietary methodologies, tools, templates, or unpublished work product to third parties without our prior written consent.

10. Termination

10.1 Termination by You

You may stop using our website at any time. For paid engagements, termination terms will be governed by the relevant engagement letter or SOW. Early termination of a paid engagement may result in payment for work completed up to the date of termination.

10.2 Termination by Us

We reserve the right to suspend or terminate your access to our website or services, without prior notice, if:

• You breach any of these Terms.
• We reasonably believe your actions may cause legal liability for us or other users.
• We discontinue or materially modify our website or services.
• Payment for services is overdue by more than 30 days.

10.3 Effect of Termination

Upon termination, provisions relating to intellectual property, limitation of liability, disclaimer, confidentiality, and governing law shall survive.

11. Indemnification

You agree to indemnify, defend, and hold harmless Resilient Sustainance Private Limited, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of our website or services.
• Your violation of these Terms.
• Your violation of any applicable law or the rights of any third party.
• Any inaccurate or misleading information you provide to us.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

Before initiating any legal proceedings, the parties agree to attempt to resolve disputes amicably through good-faith negotiation for a period of at least 30 days.

13. Amendments

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after such changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

15. Entire Agreement

These Terms, together with our Privacy Policy and any applicable engagement letter or SOW, constitute the entire agreement between you and Resilient Sustainance Private Limited regarding the use of our website and services. They supersede any prior agreements or understandings, whether written or oral.

16. Contact Us

If you have any questions or concerns regarding these Terms, please contact us:

Resilient Sustainance Private Limited
Email: india@rsustain.com
Website: india.rsustain.com